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Customer Care

Customer Care

If you have immediate questions regarding a product or an order that you wish to or have placed, please call us at toll free at (800) 732-1003 Mon – Fri between 10:00 am – 4:00 pm Pacific Standard Time. You may also e-mail a question concerning products or customer service to us at info@zebrahall.com and we will help you as quickly as possible. We appreciate your comments and any suggestions to improve our site or your shopping experience.

Who May Order

Zebra Hall sells children’s products for purchase by adults that are to be shipped to destinations within the continental United States. If you are under 18 years old, you may only make a purchase on our site with the involvement of your parent or guardian.

Types of Payment Accepted

Zebra Hall accepts American Express, Visa, Mastercard and Discover and charges the card when the order ships.

How to Order

You may order with us online. Your credit card will not be charged until you click the “Place Order” button.
Once your order is submitted, and you have completed PayPal payment, Zebra Hall will email you an order confirmation. Please call our toll free Customer Care number at (800) 732-1003 if you have any questions regarding your order and we will try to assist you. If we have a problem processing your order, we will notify you as soon as possible. When your order is shipped, usually within 2-3 business days, we will send you a shipping confirmation e-mail that identifies your order content and Fedex Tracking Number. If you don’t receive the shipping confirmation e-mail, we may have a problem contacting you by e-mail. Please call us in this event with your order confirmation number at our Customer Care toll free number (800) 732-1003.

Merchandise Availability

Many of our items are limited to stock on hand, with no reorder or backorder options available. If an item quantity is limited, you will not be able to add more than what is on hand to your cart. If an item is out of stock, you will not be able to add it to your cart.

Pricing & Corrections

While we make every effort to ensure the accuracy of information on our website, errors may occasionally occur. We reserve the right to make corrections to price or other information. Due to the exclusivity and limited availability of many of our products, we reserve the right to limit the purchase quantity per customer.

Sales Tax

In accordance with regulations of the State of California, applicable sales tax is automatically calculated based on order merchandise value for shipments to residents of California. Shipments to destinations other than California are not charged sales tax.

Shipping Charges & Delivery

We ship orders within the continental US via Federal Express by Ground or Home delivery. Most orders are processed and items are shipped within 2 business days after receipt of an order. Weekends and holidays are not considered shipping days. To estimate your delivery date, add the delivery time for the shipping method you select to the 2 days needed for order processing. Delivery times vary depending on the shipping method chosen, the season, and your distance from our fulfillment center in San Francisco, California.

Standard Fedex Delivery in 48 Contiguous United States

Customary delivery time is 3 – 10 days from the date of shipment. (Goods usually arrive in 4 to 12 business days from the date of our e-mail confirmation of your order.)

Order Value / Ground – Home Delivery Fedex

Order Value Standard Fedex
Under $14.99 $14.95
$15 – $24.99 $16.95
$25 – $49.99 $18.95
$50 – $74.99 $22.95
$75 – $99.99 $26.95
$100 – $149.99 $30.95


Tracking Your Shipment

To track your package once it has been shipped, you may use our online order tracking. You may also call FEDERAL EXPRESS with the tracking number from your e-mail shipping confirmation at 1 (800) GOFEDEX or track your package online at https://www.fedex.com/fedextrack/?cntry_code=us&tab=1&tracknums=&clienttype=wtrk